Your trust is the foundation of our relationship. That is why we work so diligently to safeguard your privacy.
As our customer you provide us with important information about yourself. We believe it is our responsibility to safeguard your personal and financial information. While some financial institutions share account owner information with other businesses, we are committed to keeping it confidential.
We, our, and us, when used in this notice, means Laona State Bank. This is our privacy notice for our customers. When we use the words “you” and “your” we mean the following types of customers:
We will tell you the sources of the information we collect about you. We will tell you what measures we take to secure that information. We first define some terms.
Nonpublic personal information means information about you that we collect in connection with providing a financial product or service to you. Nonpublic personal information does not include information that is available from public sources, such as telephone directories or government records. Hereafter, we will use the term “information” to mean nonpublic personal information as defined in this section.
An affiliate is a company we own or control, a company that owns or controls us, or a company that is owned or controlled by the same company that owns or controls us. Ownership does not mean complete ownership, but means owning enough to have control.
A nonaffiliated third party is a person we do not employ or company that is not an affiliate of ours. This is also known as a nonaffiliated third party, or simply, an “other party.”
We collect information about you from the following sources:
We restrict access to information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards to protect this information.
We will not disclose information about you to anyone except as disclosed in this policy or as permitted by law. Examples of this might include disclosures necessary to service your account or prevent unauthorized transactions.
We may disclose the following information to others with whom we have joint marketing agreements:
Information you give us on an application or other forms, such as:
We disclose the information listed above with other financial institutions with whom we have joint marketing agreements. You do not have a right to opt out of the disclosure of this information.
We may disclose information pursuant to joint marketing agreements to the following types of businesses:
Financial service providers, such as:
We may disclose information about you to other financial institutions with whom we have joint marketing agreements to provide you with information about additional products and services.
We do not disclose information about former customers, except as permitted by law.
In the normal course of business, we do not ask for your name or personal information while you are visiting this site. In order to further protect our customer’s interest and privacy, we request that you do not send us confidential information, including your bank and credit card account numbers, social security number, or any sensitive information over the Internet or via email.
Every effort is made to ensure our records of your information are complete and correct. If you feel there may be an error in our records or in a transaction you have done, please call or write us at the telephone numbers or addresses listed. If you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt, please contact us as soon as you can. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.
We will determine whether an error occurred within 10 business days (20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account, a point-of-sale transaction, or a foreign initiated transfer) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. Your account is considered a new account for the first 30 days after the first deposit is made, unless each of you already has an established account with us before this account is opened.
We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation.
You may ask for copies of the documents that we used in our investigation.
MORE DETAILED INFORMATION IS AVAILABLE ON REQUEST